Products. Processes. Quality.
Approved. Documented. Certified.

The highest quality for the entire product and service portfolio is one of the most important goals at WILLBRANDT. Our quality management system is based on internationally recognized norms and standards.

Quality management

Our quality management certificates prove the high standard we have set ourselves for our processes. We rely on transparent workflows, training for our employees and regular internal and external audits to ensure and improve our high quality standards. Find out more about our quality management system and how we use it to realise our vision.

Objective

As a company, we are constantly striving to improve and optimise our processes and products. Our aim is to fulfil the expectations and requirements of our customers in the best possible way and to satisfy them in the long term.
We pursue the continuous development of our quality standards and have defined clear objectives that we regularly review and adapt. We therefore attach great importance to measurability and transparency. To ensure that we achieve our goals and continuously improve our processes, we work closely with our suppliers and partners.

Our performance promise

Our performance promise is the core of our corporate philosophy and a fundamental element of our business strategy. We are committed to always providing our customers with the highest quality and reliability. To achieve this, we rely on open and transparent communication as well as close collaboration with our customers to best meet their individual needs.

Transparency and measurability

Open communication and documentation of processes and results as well as measurement and assessment of quality indicators as important tools for evaluation.

Customer satisfaction

Customer satisfaction as a central element of quality management: improving customer satisfaction in order to fulfil customer expectations and build long-term customer loyalty.

Control in the production process

Process optimisation

Continuous optimisation of processes as a contribution to improving the quality of products and services, reducing costs and increasing efficiency.

Supplier quality

Monitoring and improving the quality of suppliers as a contribution to the consistently high quality of our own products and services.

Further development

Continuous improvement of processes and products: Identification and elimination of weak points to increase quality, efficiency and customer satisfaction.

Measures for standard compliance

Error avoidance

Avoiding errors as a key feature of quality management: Errors cause costs, impair customer satisfaction and require additional effort.

Audits

Systematic reviews of processes, products and services as part of quality management in order to monitor standards and specifications and identify weaknesses.

Training courses

Recurring audits and training courses ensure that quality is always at the centre of every employee’s daily work, regardless of their individual areas of responsibility.

Certified quality management system

Our ISO certificates confirm that we comply with internationally recognised standards in quality management, environmental protection and occupational health and safety. WILLBRANDT KG has been certified in accordance with DIN EN ISO 9001 since 1997 and DIN EN 14001 since 2015.